TERMS AND CONDITIONS

Blue Wave Island Boat Trips
Effective Date: 18 September 2025
Website: https://bluewave.co.tz/

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions (“Terms”) govern your use of services provided by Blue Wave Island Boat Trips and our website https://bluewave.co.tz/ (“Website”). By booking our services or using our Website, you agree to be bound by these Terms and our Privacy Policy, under the laws of Tanzania and the legal framework applicable in Zanzibar.

2. ABOUT BLUE WAVE ISLAND BOAT TRIPS

Blue Wave Island Boat Trips is a tourism service provider operating in Zanzibar, Tanzania, offering boat excursions, cultural tours, and adventure activities. Our boats are registered with the Zanzibar Tourism Board in accordance with local maritime and tourism regulations.

3. SERVICES OFFERED

3.1 Tour Services

We provide various excursion services including but not limited to:

  • Island hopping and boat trips
  • Snorkelling and marine life tours
  • Cultural and historical tours
  • Adventure sports and activities
  • Transportation and transfer services

3.2 Service Availability

All services are subject to availability, weather conditions, and operational requirements. We reserve the right to modify itineraries for safety, weather, or other operational reasons.

4. BOOKING AND RESERVATIONS

4.1 Booking Process

Bookings can be made through:

4.2 Booking Confirmation

Bookings are confirmed when you receive written confirmation from us via WhatsApp, email, or other communication channels.

4.3 Accuracy of Information

You are responsible for providing accurate information including:

  • Contact details and group size
  • Accommodation location for pickups
  • Special requirements or medical conditions
  • Dietary restrictions or accessibility needs

5. PRICING AND PAYMENT

5.1 Pricing

All prices are quoted in US Dollars (USD) or Tanzanian Shillings (TZS) unless otherwise specified and are subject to change without notice. Prices include services as specifically stated in your booking confirmation.

5.2 Payment Methods

  • Primary: Cash payment on tour day
  • Alternative: Online payment via Pesapal payment gateway
  • Currency: USD, EUR, or TZS accepted for cash payments

5.3 Payment Timing

Unless advance payment is specifically requested, payment is typically due on the day of service before tour commencement.

6. CANCELLATION POLICY

6.1 Weather-Related Cancellations

Tours may be cancelled or postponed due to unsafe weather conditions at our discretion for safety reasons. No penalties apply for weather-related cancellations initiated by us.

6.2 Customer Cancellations

  • 24+ hours notice: Full rescheduling available
  • Less than 24 hours: Subject to availability and operational costs
  • No-show: No refund or rescheduling available

7. HEALTH AND SAFETY

7.1 Fitness Requirements

Participants should be in reasonable physical condition for chosen activities. Swimming ability is required for snorkelling tours (life jackets provided).

7.2 Medical Conditions

You must disclose any medical conditions, medications, or physical limitations that may affect your participation in tours.

7.3 Safety Equipment

We provide safety equipment including life jackets and first aid supplies. Use of safety equipment may be mandatory for certain activities.

7.4 Insurance

Participants are encouraged to have valid travel and medical insurance. We maintain operational insurance as required by Tanzanian tourism regulations.

8. LIABILITY AND RESPONSIBILITY

8.1 Limitation of Liability

To the fullest extent permitted by Tanzanian law:

  • We are not liable for delays, cancellations, or changes due to weather, mechanical failure, or circumstances beyond our control
  • Our liability for any claim is limited to the amount paid for the specific service
  • We are not responsible for personal property loss, theft, or damage

8.2 Participant Responsibility

Participants are responsible for:

  • Following guide instructions and safety protocols
  • Participating at their own risk
  • Ensuring they meet physical requirements for activities
  • Bringing appropriate clothing and personal items

8.3 Force Majeure

We are not liable for failure to perform services due to events beyond our reasonable control including natural disasters, government actions, civil unrest, or other unforeseeable circumstances.

9. CONDUCT AND BEHAVIOUR

9.1 Expected Behaviour

All participants must:

  • Treat guides, staff, and other participants with respect
  • Follow local customs and cultural guidelines
  • Comply with environmental protection measures
  • Abstain from behaviour that endangers themselves or others

9.2 Right to Refuse Service

We reserve the right to refuse service or remove participants who:

  • Engage in inappropriate, dangerous, or illegal behaviour
  • Appear under the influence of alcohol or drugs
  • Fail to follow safety instructions
  • Disrupt other participants’ enjoyment

10. INTELLECTUAL PROPERTY

10.1 Website Content

All content on our Website including text, images, logos, and design elements are protected by copyright and trademark laws of Tanzania.

10.2 Photography

We may take photographs or videos during tours for promotional purposes. By participating, you consent to such photography unless you specifically request otherwise.

11. PRIVACY AND DATA PROTECTION

Your personal information is collected and used in accordance with our Privacy Policy, which forms part of these Terms.

12. DISPUTE RESOLUTION

12.1 Governing Law

These Terms are governed by the laws of Tanzania and the legal framework applicable in Zanzibar.

12.2 Dispute Resolution Process

  1. Direct Resolution: Initial attempt through direct communication with our management
  2. Mediation: Good faith mediation if direct resolution fails
  3. Legal Action: Disputes shall be resolved in competent courts of Tanzania

13. MODIFICATIONS AND UPDATES

We reserve the right to modify these Terms at any time. Updates will be posted on our Website with an effective date. Continued use of our services after changes constitutes acceptance of modified Terms.

14. SEVERABILITY

If any provision of these Terms is deemed invalid or unenforceable under Tanzanian law, the remaining provisions shall continue in full force and effect.

15. CONTACT INFORMATION

For questions regarding these Terms and Conditions:

Blue Wave Island Boat Trips
Email: [email protected]
Phone: +255 777 475 081 / +255 712 455 081
Website: https://bluewave.co.tz/

16. RELATED POLICIES

These Terms should be read together with our:

17. ACKNOWLEDGMENT

By booking our services or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.


These Terms and Conditions were last updated on 18 September 2025. Please review this document periodically for any changes.

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