PRIVACY POLICY
Blue Wave Island Boat Trips
Effective Date: 18 September 2025
Website: https://bluewave.co.tz/
1. INTRODUCTION
Blue Wave Island Boat Trips (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services in accordance with the laws of Tanzania and Zanzibar.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect information you provide directly to us, including:
- Name and contact details (phone number, email address)
- Hotel or accommodation information for pickup services
- Group size and tour preferences
- Special requirements (dietary, medical, accessibility needs)
- Payment information (when processed through our payment gateway)
2.2 Automatically Collected Information
We automatically collect certain information through:
- Google Analytics: Website usage statistics, visitor behaviour, and traffic sources
- Cookies: Technical cookies necessary for website functionality and analytics cookies for improving user experience
- Server Logs: IP addresses, browser information, and access times
3. HOW WE USE YOUR INFORMATION
We use your personal information for:
- Processing and managing tour bookings and reservations
- Providing customer service and support
- Coordinating hotel pickups and tour logistics
- Communicating about tour schedules, weather conditions, and updates
- Improving our website and services through analytics
- Complying with legal obligations under Tanzanian law
- Emergency contact purposes during tours for safety reasons
4. INFORMATION SHARING
4.1 Limited Sharing
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service Delivery: With hotel staff for pickup coordination and tour logistics
- Payment Processing: With Pesapal payment processor for secure payment transactions
- Legal Compliance: When required by Tanzanian law, court orders, or government authorities
- Emergency Situations: With relevant authorities or medical services if necessary during tours
4.2 No Marketing Sharing
We do not share your information with third parties for marketing purposes.
5. DATA STORAGE AND SECURITY
5.1 Storage Location
Your information is stored on servers maintained by our hosting provider PalmHost (South Africa), which may utilise international server infrastructure.
5.2 Security Measures
We implement reasonable security measures to protect your information, including:
- Secure hosting environment with regular backups
- Limited access to personal information by authorised personnel only
- Secure payment processing through certified payment gateways
- Regular monitoring of our systems for security vulnerabilities
6. COOKIES POLICY
6.1 Types of Cookies
Our website uses:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Google Analytics cookies to understand website usage
- WordPress Cookies: Technical cookies for content management system functionality
6.2 Cookie Management
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
7. YOUR RIGHTS
Under Tanzanian law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for non-essential data processing
- Lodge complaints with relevant Tanzanian data protection authorities
To exercise these rights, contact us using the information provided below.
8. DATA RETENTION
We retain your personal information only as long as necessary for:
- Providing our services and customer support
- Complying with legal obligations under Tanzanian law
- Resolving disputes and enforcing agreements
- Meeting tourism industry record-keeping requirements
Generally, booking information is retained for 3 years for business and legal purposes.
9. INTERNATIONAL TRANSFERS
Your information may be transferred to and processed in countries outside Tanzania through our hosting infrastructure. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. GOVERNING LAW
This Privacy Policy is governed by the laws of Tanzania and the legal framework applicable in Zanzibar.
13. CONTACT INFORMATION
For questions about this Privacy Policy or to exercise your rights, contact us:
Blue Wave Island Boat Trips
Email: [email protected]
Phone: +255 777 475 081 / +255 712 455 081
Website: https://bluewave.co.tz/
14. RELATED POLICIES
This Privacy Policy should be read in conjunction with our:
This Privacy Policy was last updated on 18 September 2025. Please review this policy periodically for any changes.
